早教機(jī)構(gòu)服務(wù)質(zhì)量管理研究——以“愛(ài)嬰思坦早教中心”為例.pdf

1、南昌大學(xué)碩士學(xué)位論文早教機(jī)構(gòu)服務(wù)質(zhì)量管理研究以“愛(ài)嬰思坦早教中心”為例姓名：李麗珍申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：工商管理碩士指導(dǎo)教師：李仁良201205ABSTRACTABSTRACTWiththerapidgrowthofChinassocio‘economicaswellasthemcreasmgcivilizationofscienceandeducation，thestateandsocietybeganearlytheimporta

2、nceofeducationtOachieveanunprecedenteddegreeHighlyvaluedasearlyeducation，earlychildhoodinstitutionscameintobeingButtherearemanyproblemsinitsdevelopmentprocess：thelackofrelevantdepartmentsofqualitysupervision；lackofrese齜c

3、honinfantandearlychildhoodeducation；teacherslackthetheoreticalandDracticalexperienceofearlyeducation；parentsofearlychildhoodinstitutionscontributelittletotherealproblemTosolvetheproblemofservicequalitymanagementfortheEar

4、lyLearningCentre，inadditiontelyingonearlychildhooddevelopmentitselfshouldbecarefullyanalyzedthetheoreticalbasisofe砌ychildhoodinstitutionsQos，QOSmanagementstatus，qualityofcustomercommunication，servicemanagementTos01vethep

5、roblemofservicequalitymanagementfortheEarlyLearningCentreinaddifiontorelyingonearlychildhooddevelopmentitselfshouldbecare似lyaIlalyzedthetheoreticalbasisofearlychildhoodinstitutionsQOS，QOSmallagementstatus，qualityofcustom

6、ercommunication，servicemanagementlnus，meauthorconductedasurveyearlyeducationmarketcentersofthedifferentnatureOfearlveducatiOnorganizations，itsenvironment，thecreationofcurriculum，facultyregis似ionfees，aSwellasfortheactuals

7、ituationofthemanagementstatusofearlychilmloodinStitutionscarriedoutacomprehensivestudyIunderstandthat，inpr枷ce03yearSoftheearlymanagementofeducationalinstitutions，wh劬erfrom、刪lin0rexternallytherearemanyproblemsEarlychildho

8、odearlyeducationinstitutionsofthemadketcentermanagement“registerednonstandardchargesarenot砌fomcourse也elackofacompletesystem，littleeffectofteachertraining，parems’lackofearlyeducationawareness，lackofthelackofuniformstandar